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Refunds and Cancellations

Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)

  • You must inspect the Goods on delivery and must within seven (7) days of delivery notify the Supplier in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. You must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification, You must allow the Supplier reasonable access to inspect the Goods.
  • Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms of service (Non-Excluded Guarantees).
  • The Supplier acknowledges that nothing in these terms of service purports to modify or exclude the Non-Excluded Guarantees.
  • Except as expressly set out in these terms of service or in respect of the Non-Excluded Guarantees, the Supplier makes no warranties or other representations under these terms of service including but not limited to the quality or suitability of the Goods. The Supplier’s liability in respect of these warranties is limited to the fullest extent permitted by law.
  • If You are a consumer within the meaning of the CCA, the Supplier’s liability is limited to the extent permitted by section 64A of Schedule 2.
  • If the Supplier is required to replace the Goods under this clause or the CCA, but is unable to do so, the Supplier may refund any money You have paid for the Goods.
  • Subject to the CCA in respect of any expressed warranties and guarantees, the Supplier’s liability for any defect or damage in the Goods is:
    • limited to the value of any express warranty.
    • limited to any warranty to which the Supplier is entitled if the Supplier did not manufacture the Goods;
    • otherwise negated absolutely.
  • At no time will a warranty be transferrable. Any warranty offered is made only to You who must produce the original sales invoice at the point of submitting a warranty claim.
  • Subject to this clause 12, returns will only be accepted provided that:
    • You have complied with the provisions of clause 1; and
    • the Supplier has agreed that the Goods are defective; and
    • the Goods are returned within a reasonable time at Your own cost; and
    • the Goods are returned in as close a condition to that in which they were delivered as is possible.
  • Notwithstanding clauses 1 to 12.8 but subject to the CCA, the Supplier will not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:
    • You failing to properly maintain or store any Goods;
    • You using the Goods for any purpose other than that for which they were designed;
    • You continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;
    • You failing to follow any instructions or guidelines provided by the Supplier for the Goods and which is also covered under the Product Maintenance section via the Supplier’s website;
    • installation, repair or alteration of the Goods is carried out by an unauthorised party without the Supplier’s consent;
    • some key systems are restrictive. You acknowledge that the Supplier must be consulted prior to consulting independent locksmiths.
    • fair wear and tear, any accident, or act of God, such as destruction by the elements;
    • tampering or attempted break-in.
  • You acknowledge and accept that all warranty claims will be dealt with by the Supplier during the normal hours 9.00 am to 5.00 pm, Monday-Friday only.
  • The Supplier may in its absolute discretion accept non-defective Goods for return in which case the Supplier may require You to pay handling fees of up to ten percent (10%) of the value of the returned Goods plus any freight costs.
  • Notwithstanding anything contained in this clause if the Supplier is required by a law to accept a return then the Supplier will only accept a return on the conditions imposed by that law.

Cancellation

  • The Supplier may cancel any contract to which these terms of service apply or cancel delivery of Goods at any time before the Goods are delivered by giving written notice to You. On giving such notice the Supplier may repay to You any money paid by You for the Goods. The Supplier will not be liable for any loss or damage whatsoever arising from such cancellation.
  • In the event that You cancel delivery of Goods, You will be liable for any and all loss incurred (whether direct or indirect) by the Supplier as a direct result of the cancellation (including, but not limited to, any loss of profits).